Refund policy

Furnico Furniture Returns & Refunds Policy

1. Order Confirmation
All orders are subject to approval by Furnico Furniture. We may accept or decline any order at our discretion. Payment of a deposit or full amount constitutes your agreement to these terms and confirms that you have verified the product’s suitability for your needs.

2. Returns for Non-Quality Reasons
If you wish to return an item for reasons other than quality, please notify us within 7 business days of delivery. The following conditions apply:

  • Items must be in original, unassembled, and unused condition.
  • All packaging materials must be present and undamaged.
  • A valid proof of purchase is required.

Applicable Fees:

  • Unassembled and unused items: 15% restocking and handling fee (minimum AUD 150).
  • Assembled or used items: 30% fee (minimum AUD 350) for disassembly, collection, and refurbishment.

3. Returns Based on Quality Defects
We accept returns and offer full refunds or replacements for the following quality-related issues within 7 days of delivery:

  • Structural flaws (broken frames, splits over 5mm in seams).
  • Material defects (e.g., cracking genuine leather, non-standard corrosion).
  • Major inaccuracies in product description or materials.

Safety-related issues will receive priority handling.

4. Delivery Address & Access Issues
Please ensure the delivery address is accurate and accessible. We do not deliver to P.O. boxes. An adult must be available to receive and sign for the delivery. It is the customer’s responsibility to inform us of any possible obstacles such as stairs, narrow entries, or tight turns. Returns resulting from address errors or inaccessible locations will be treated as non-quality returns and subject to a restocking fee of 15–30%.

5. Natural Variations in Products
Slight variations in upholstery, such as natural wrinkles, shading, or texture, are normal and do not qualify as defects. Sample swatches and images are for reference only; actual products may differ. We encourage viewing items in person at our showroom. Furnico Furniture may make minor design or material improvements that do not affect product appearance.

6. Refund Categories

  • Tier 1: Cancel before shipment – 5% fee.
  • Tier 2: Return unassembled and unused – 15% fee (min. AUD 150).
  • Tier 3: Return after assembly/use – 30% fee (min. AUD 350).
  • Tier 4: Minor defect – Partial refund or discount; customer keeps product.
  • Tier 5: Customization error – Remake, compensation, or full refund.

7. Non-Returnable Products
The following items cannot be returned:

  • Custom-made or personalized products (e.g., special fabrics, sizes, or colors).
  • Clearance goods, samples, or products sold as damaged.
  • Opened mattresses or pillows due to hygiene reasons.
  • Individual parts from modular systems.
  • Items damaged after delivery by customer or third party.

8. How to Return a Product

  • Step 1: Contact us via email at Furnico888@outlook.com within the eligible period. Include your order number, images of the issue, and a brief description.
  • Step 2: Repack the product securely in its original packaging. If original packaging is unavailable, similar protective materials must be used. You may return the product yourself or request a pickup (fees may apply).
  • Step 3: Once received, we will inspect the item within 5 business days and process eligible refunds within 7–10 business days.

This policy is designed in compliance with Australian consumer law. Furnico Furniture reserves the right to update these terms. For assistance, contact our customer service team.